After you book
Returns, refunds, and cancellations
This policy sets out how you can cancel services with Quoglarnizio, return physical goods we supply, and obtain refunds where applicable. It supplements your statutory rights under UK consumer legislation and does not replace them.
Who this policy covers
This policy applies to clients who purchase services or goods from Quoglarnizio, whether the contract was formed in person at our London studio, by telephone, by email, or through a checkout journey on quoglarnizio.world if we enable e-commerce features. Business purchasers may have different statutory rights; we will confirm your status in writing when relevant.
Professional services
Our services include consultations, remote assessments, site visits, workshops, and preparation of written room ledgers or procurement schedules. You may cancel a scheduled session without charge if you notify us at least forty-eight hours before the agreed start time using contact@quoglarnizio.world or +44 20 7493 2309. Late cancellations may incur a fee reflecting staff time already allocated; we disclose that fee in your booking confirmation.
If we cancel due to unforeseen circumstances such as unsafe site conditions or staff illness, we will offer a rescheduled appointment or refund any prepayment attributable to the cancelled session.
Deposits and milestone payments
Some projects require a deposit to reserve calendar capacity or order long-lead materials. Unless otherwise stated in your quotation, deposits are non-refundable once we commence substantive work or place supplier orders on your behalf, but they will be credited against the final invoice. If we terminate for your material breach, we may retain a reasonable portion of payments to cover costs incurred in good faith.
Digital deliverables
PDF ledgers, specification sheets, or other digital files are treated as delivered when we send a download link or attach them to email. Where you purchase digital content as a consumer without simultaneous physical delivery, you may have a fourteen-day cooling-off right under the Consumer Contracts Regulations unless you requested immediate supply and acknowledged that you lose the right to cancel once delivery begins. We will surface that acknowledgement at checkout if applicable.
If a file is corrupted or inaccessible through no fault of your device, contact us and we will reissue it without additional charge.
Physical goods
When we supply stock items such as textiles or accessories that are not customised, you may return them within fourteen days of delivery for a refund provided they are unused, in original packaging with tags intact, and accompanied by proof of purchase. Hygiene-sealed items cannot be returned once opened unless faulty.
Return the goods to the address on your invoice or to 4 Shepherd Market, London W1J 7QB, using a tracked service. We recommend photographing the condition before dispatch.
Bespoke and made-to-order items
Items manufactured or altered to your measurements, colour selections, or monogramming are generally non-cancellable once production starts, because they cannot reasonably be resold. If production has not started, we may allow cancellation subject to any non-recoverable supplier charges, which we will itemise.
Faulty, damaged, or misdescribed items
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If an item arrives damaged, notify us within forty-eight hours with photographs. We will arrange repair, replacement, or refund as appropriate. If a fault appears within six months and is not due to misuse, normal wear, or failure to follow care labels, we may presume it existed at delivery unless we prove otherwise.
Refund method and timing
Approved refunds are credited to the original payment method within fourteen days of the day we receive returned goods or the day we agree a refund for services not yet rendered. Banking clearing cycles may add delay beyond our control. If original payment is impossible, we will propose an alternative such as bank transfer after verifying account details.
Return shipping costs
You bear return postage for change-of-mind returns unless we delivered the wrong item or it is faulty. We may supply a prepaid label for faulty goods where cost-effective.
Gifts and third-party recipients
If a purchase was made as a gift, the purchaser must initiate returns unless we have recorded you as an authorised recipient. Refunds normally go to the original payer for anti-fraud reasons.
How to contact us
Quoglarnizio, 4 Shepherd Market, London W1J 7QB, United Kingdom. Email: contact@quoglarnizio.world. Telephone: +44 20 7493 2309. Please include your order or invoice reference in all messages.
Further reading: terms of use, privacy policy, home.